call us 0115 9795206 TRENT HOUSE, 700 NUTHALL ROAD, NOTTINGHAM, NG8 6AU

Tenant Services

Looking for somewhere new to live, can be a stressful, daunting task.    We can help you, as we aim to make it as simple and as stress free as possible.

The first step is to contact us to provide brief details about yourself and about the accommodation you require. We will search our database for suitable properties for you to view.  If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as properties are viewed and reserved quickly.

Take a look through the questions raised by tenants and the advice given.  If we haven’t answered your question, just call us and a member of our team will endeavour to help.

All your questions answered in one place!

Read it all on one page or click the questions below to jump to your answer:

How do I book a viewing?

After using our quick search tool and found a list of properties that you think you might like, make a list and give us a call.

We can show you as many properties as you like, all in one viewing, and can be arranged at times to suit you, including evenings and weekends.  You will be accompanied by a member of staff, who can give advice and answer any questions you may have.  Don’t worry if you don’t have transport – we can meet you at the property, or you can meet us at the office and a member of the Lettings Team will take you to the property.

Do I need to meet the landlord?

In most cases you will not meet the landlord as we are the agent and you deal directly with us. We will manage all negotiations between yourself and the landlord and ensure all the paperwork is completed for your tenancy.

 I want to take the property, what do I do now?

Once you have confirmed that you want to take the property for the agreed rent we require the following from you.

  • Administration Fee For All Applicants
  • Completed application Form
  • Previous landlord reference
  • Employment reference (if employed)
  • Guarantor (if self-employed, student or unemployed)
  • Credit check (may be undertaken)
  • Proof of ID (Passport or Driving Licence)
  • Proof of Address (Utility Bill or Bank Statement)

You can come into the office to complete these forms, or we can do everything via email.


How much is the Agency Fee and why do I pay it?

Our fees are:

  • Administration Fee – £200 For The First Applicant
  • Additional Applicants – £75 Each
  • Check Out Administration Fee (Payable at the commencement of the tenancy, refunded after a positive check out procedure) – £100

As soon as you pay the fee, the property is taken off the market and is held for you, for a maximum period of 2 (two) weeks (unless agreed in writing to hold for a longer period). The fee also covers all paper work, reference checks, contracts and any other administration.

Do I need to pay a deposit?

A security deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement.  The deposit is a minimum of one month’s rental plus £100.00 must be paid, and will be held by ourselves as stakeholders in a secure client account throughout the tenancy term.  This is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. The deposit is fully refundable at the end of the tenancy providing there is no damage to the property caused by you.

As required by the amended Housing Act 2004 in April 2007 all of our deposits are held in an independent client account and are protected using an Insurance Deposit protection scheme. We use “my deposits” Protection Service.  You can read more about this service at

Please note that under no circumstances can the deposit be used by the tenant to cover rent.

What is an Inventory?

When you have moved in to your property, we will make an appointment to visit you, within 24 hours to go through an Inventory. This is one of the most important documents in the renting process and will be used as a reference, when you vacate, on the condition of the property, and to determine how much of your deposit you get back at the end of your agreement. You should therefore be extremely thorough and give it your full attention, while taking the necessary precautions to protect your interests.

What is a Tenancy Agreement and when do I sign it?

The tenancy agreement is a contract between you and the landlord. It specifies certain rights to both you and the landlord, such as your right to live in the home for the agreed term and your landlord’s right to receive rent for letting the property.  It is known as an “Assured Shorthold Tenancy” and holds a minimum rental period of 6 months.  However, you can extend your contract providing the landlord is happy with you as a tenant and the condition of the property.

You will sign 2 copies of your Tenancy Agreement. One will be kept by you, and one for our files.

What do I have to do once I Move In?

On the day you move in, you will come to our office, sign your tenancy agreement and the keys will be given to you.

Rents are normally quoted calendar monthly, and payable monthly in advance, and are payable by bank standing order to our company bank account.

We want to make the move in process as simple and easy as possible for you.  We will therefore register you for your utilities, namely:

  • Electricity
  • Gas
  • Water
  • Council Tax

We take meter readings for the property from the day you move in. You are then responsible to pay these from when you receive your first bill.

What do I do if there are repairs?

Simply give us a call and we will arrange for our Maintenance Team to visit you to carry out any repairs and routine maintenance issues.

What do I do if I want to Move out

You must give your landlord or agent 1 calendar months’ notice, prior to the end of your contract.

We will arrange a pre-move out inspection, to through the Inventory (mentioned above) and agree dilapidations.  It is important to allow this inspection, to maximise the chances of receiving you deposit back in full at the end of your tenancy.

As long as the condition of the property is the same as when you moved in (barring normal wear and tear), you will have no problem.

Here are some tips on what you should do:

  • Give the property a thorough clean, including carpets, windows, walls and furniture
  • If it’s your responsibility, tidy up the garden and clear away any rubbish
  • Remove all of your personal belongings
  • Return all of the keys to the Agent
  • Be satisfied you’re leaving the property as you found it